Terms of service

Varbandhan – Terms & Conditions & Customer Policies
Registered Address: 411, 4th Floor, Raghuveer Business Empire, Aai Mata Road, Parvat Patiya, Opp. Unity Hospital, Surat – 395010
Email: customerhelp.vbt@gmail.com
Social Media: Instagram – [@varbandhan.official] | Facebook – [@varbandhan]
Support/Whatsapp: 738773635

1. General Terms

Welcome to Varbandhan, a premium destination for men’s ethnic wear. By accessing our website, social media, or placing an order, you agree to the Terms & Conditions mentioned below.
Varbandhan reserves the right to modify, update, or replace these terms without prior notice. Continued use of our website constitutes acceptance of the latest version.

2. Product-Related Policy

All Varbandhan products are originally designed and manufactured by Varbandhan Textile Pvt. Ltd.
Product descriptions, designs, and images are displayed with the utmost accuracy; however, minor variations in color, embroidery, and texture may occur due to lighting and photography.
Each item is handcrafted, and minor irregularities in embroidery, stitching, or color should not be considered defects but part of the handmade charm.
Customers are advised to check the size chart carefully before placing orders, as each product may have unique measurements.

3. Pricing & Payments

All prices are in INR (Indian Rupees) and include applicable GST unless otherwise stated.
Varbandhan reserves the right to change prices or discontinue products without notice.
Payment options include Credit/Debit Cards, UPI, Wallets, and Net Banking through secure gateways.
If the transaction fails but the amount is debited, the refund will be automatically processed by the payment gateway within 10–15 business days.
Cash on Delivery (COD) may be available on select products and pin codes, subject to additional verification.

4. Order Policy

Orders are confirmed only after successful payment (for prepaid) or after COD verification (if applicable).
Once placed, orders cannot be modified (product, size, address) after they enter processing.
Varbandhan reserves the right to cancel orders in cases of:

Stock unavailability
Incorrect pricing due to technical errors
Suspected fraudulent or bulk resale activity

Customers will be notified via email or WhatsApp if such a cancellation occurs.

5. Shipping & Delivery

Orders are usually dispatched within 2–4 business days after confirmation.
Delivery timelines vary between 2–10 working days, depending on the customer’s location.
Shipping delays caused by logistics, weather, or festivals are beyond Varbandhan’s control.
Customers must provide accurate shipping information; Varbandhan will not be liable for losses caused by incorrect addresses.
We may offer free shipping during promotional campaigns or on qualifying order values.

6. Return & Exchange Policy

At Varbandhan, we ensure every product meets our high-quality standards. However, we understand that exchanges may be required in certain cases.

Refund & Return

We do not offer direct product returns or monetary refunds.
Products can only be exchanged for:

A different size of the same product, or
Another product of the same/higher value (price difference to be paid).

In rare cases where a return is accepted:

No cash/UPI/bank refund will be issued.
A Varbandhan Wallet Credit will be provided, valid for 365 days from issuance.

Return & Pickup

Exchange only – no return.
No reverse pickup unless an error is made by our side.
Customers must self-ship the parcel to:

Varbandhan Textile Pvt. Ltd.

411, 4th Floor, Raghuveer Business Empire, Aai Mata Road,

Parvat Patiya, Opp. Unity Hospital, Surat – 395010
If you request pickup, charges must be paid in advance.
When sending the parcel, include:

Courier tracking link (email to customerhelp.vbt@gmail.com or Whatsapp to 7383773635)
Clear parcel image
A note inside the parcel with Name, Order ID, and Required Size/Product

Varbandhan is not responsible for lost/damaged parcels during return transit.

Exchange Process

Case 1: Our Error (wrong, missing, or defective product)

Must share an unedited unboxing video within 24 hours of delivery.
After verification, we’ll arrange pickup and dispatch replacement via express courier.

Case 2: Customer Preference (size or style change)

Email within 7 days of delivery with subject “EXCHANGE REQUEST.”
Customer ships the product at own cost (or pays for pickup).
Exchange initiated after quality inspection.

Inspection

Exchange is approved only if:

Product is unused and unwashed.
Tags, labels, and packaging are intact.
Product is not damaged, altered, or worn.

Used or tampered items will be rejected and returned at customer’s cost.

7. Cancellation Policy

Orders can be cancelled within 12 hours of placement or before dispatch.
Once shipped, cancellation requests are not accepted.
Prepaid order cancellations before dispatch may receive store credit of equivalent value.
Varbandhan reserves the right to cancel suspicious or fraudulent orders without prior notice.

8. Refunds / Store Credit Policy

Varbandhan does not provide direct refunds.
Approved cases will receive a Varbandhan Wallet Credit valid for 365 days.
Wallet credits are non-transferable and cannot be converted to cash.
Refunds (in exceptional cases) will be processed within 7–10 business days.

9. Offers, Discounts & Coupons

Discounts and coupon codes are valid for limited periods and cannot be combined.
Offers cannot be applied retroactively or on cancelled orders.
If a discounted product is exchanged, the discount will not be reapplied.
Varbandhan reserves the right to modify or withdraw promotions anytime.

10. Customer Responsibility

Customers are expected to:

Provide accurate details during checkout.
Review all product information and size charts.
Retain packaging and invoices for exchange claims.

Repeated misuse of discount codes or false return claims may result in account suspension.

11. Intellectual Property

All logos, trademarks, product photography, and designs are the intellectual property of Varbandhan Textile Pvt. Ltd.
Unauthorized use, reproduction, or distribution will lead to legal action.

12. Governing Law

These terms are governed by Indian law.
Any disputes will fall under the jurisdiction of Surat, Gujarat courts.

13. Contact Us / Customer Support

📩 Email: customerhelp.vbt@gmail.com
📍 Address: 411, 4th Floor, Raghuveer Business Empire, Surat – 395010

📞 Customer Support: 7383773635
📞 Customer Hours: Monday–Saturday, 10:00 AM – 6:00 PM
📲 Social Media: Instagram & Facebook – @varbandhan

Please contact us only via official email for exchange or return queries. Messages via social media are not considered official communication.

14. Privacy Policy

Varbandhan values your privacy.
We collect personal data (name, contact, address) only for order fulfillment and communication.
Payment details are processed securely by trusted payment gateways.
We never sell or rent customer data to third parties.
By using our website, you consent to our data practices and communication policies.

15. Third-Party Links

Our website may contain links to third-party sites such as Instagram, payment gateways, or courier tracking pages.
Varbandhan is not responsible for the content, policies, or actions of these external sites.

Terms of service

1. General Terms

2. Product-Related Policy

All Varbandhan products are originally designed and manufactured by Varbandhan Textile Pvt. Ltd.

Product descriptions, designs, and images are displayed with the utmost accuracy; however, minor variations in color, embroidery, and texture may occur due to lighting and photography.

Each item is handcrafted, and minor irregularities in embroidery, stitching, or color should not be considered defects but part of the handmade charm.

Customers are advised to check the size chart carefully before placing orders, as each product may have unique measurements.

3. Pricing & Payments

All prices are in INR (Indian Rupees) and include applicable GST unless otherwise stated.

Varbandhan reserves the right to change prices or discontinue products without notice.

Payment options include Credit/Debit Cards, UPI, Wallets, and Net Banking through secure gateways.

If the transaction fails but the amount is debited, the refund will be automatically processed by the payment gateway within 10–15 business days.

Cash on Delivery (COD) may be available on select products and pin codes, subject to additional verification.

4. Order Policy

Orders are confirmed only after successful payment (for prepaid) or after COD verification (if applicable).

Once placed, orders cannot be modified (product, size, address) after they enter processing.

Varbandhan reserves the right to cancel orders in cases of:

Stock unavailability

Incorrect pricing due to technical errors

Suspected fraudulent or bulk resale activity

Customers will be notified via email or WhatsApp if such a cancellation occurs.

5. Shipping & Delivery

Orders are usually dispatched within 2–4 business days after confirmation.

Delivery timelines vary between 2–10 working days, depending on the customer’s location.

Shipping delays caused by logistics, weather, or festivals are beyond Varbandhan’s control.

Customers must provide accurate shipping information; Varbandhan will not be liable for losses caused by incorrect addresses.

We may offer free shipping during promotional campaigns or on qualifying order values.

6. Return & Exchange Policy

At Varbandhan, we ensure every product meets our high-quality standards. However, we understand that exchanges may be required in certain cases.

Refund & Return

We do not offer direct product returns or monetary refunds.

Products can only be exchanged for:

A different size of the same product, or

Another product of the same/higher value (price difference to be paid).

In rare cases where a return is accepted:

No cash/UPI/bank refund will be issued.

A Varbandhan Wallet Credit will be provided, valid for 365 days from issuance.

Return & Pickup

Exchange only – no return.

No reverse pickup unless an error is made by our side.

Customers must self-ship the parcel to:

Varbandhan Textile Pvt. Ltd.

411, 4th Floor, Raghuveer Business Empire, Aai Mata Road,

Parvat Patiya, Opp. Unity Hospital, Surat – 395010

If you request pickup, charges must be paid in advance.

When sending the parcel, include:

Courier tracking link (email to customerhelp.vbt@gmail.com or Whatsapp to 7383773635)

Clear parcel image

A note inside the parcel with Name, Order ID, and Required Size/Product

Varbandhan is not responsible for lost/damaged parcels during return transit.

Exchange Process

Case 1: Our Error (wrong, missing, or defective product)

Must share an unedited unboxing video within 24 hours of delivery.

After verification, we’ll arrange pickup and dispatch replacement via express courier.

Case 2: Customer Preference (size or style change)

Email within 7 days of delivery with subject “EXCHANGE REQUEST.”

Customer ships the product at own cost (or pays for pickup).

Exchange initiated after quality inspection.

Inspection

Exchange is approved only if:

Product is unused and unwashed.

Tags, labels, and packaging are intact.

Product is not damaged, altered, or worn.

Used or tampered items will be rejected and returned at customer’s cost.

7. Cancellation Policy

Orders can be cancelled within 12 hours of placement or before dispatch.

Once shipped, cancellation requests are not accepted.

Prepaid order cancellations before dispatch may receive store credit of equivalent value.

Varbandhan reserves the right to cancel suspicious or fraudulent orders without prior notice.

8. Refunds / Store Credit Policy

Varbandhan does not provide direct refunds.

Approved cases will receive a Varbandhan Wallet Credit valid for 365 days.

Wallet credits are non-transferable and cannot be converted to cash.

Refunds (in exceptional cases) will be processed within 7–10 business days.

9. Offers, Discounts & Coupons

Discounts and coupon codes are valid for limited periods and cannot be combined.

Offers cannot be applied retroactively or on cancelled orders.

If a discounted product is exchanged, the discount will not be reapplied.

Varbandhan reserves the right to modify or withdraw promotions anytime.

10. Customer Responsibility

📩 Email: customerhelp.vbt@gmail.com
📍 Address: 411, 4th Floor, Raghuveer Business Empire, Surat – 395010

📞 Customer Support: 7383773635
📞 Customer Hours: Monday–Saturday, 10:00 AM – 6:00 PM
📲 Social Media: Instagram & Facebook – @varbandhan