Refund policy

Return & Exchange Policy

Varbandhan aims to maintain the highest quality in all products. Please read the return, exchange and refund policy carefully before placing an order.

Key Points

  • We do not offer direct product returns or monetary refunds in normal cases.

  • Products can be exchanged for:

    • a different size of the same product, or

    • another product of the same or higher value (customer pays any price difference).

  • In rare accepted return cases, a Varbandhan Wallet Credit will be issued, valid for 365 days from issuance.

Return & Pickup

  • Exchange only — no reverse pickup unless the error is ours.

  • Customers must self-ship the parcel to the address below (or pre-pay pickup charges if requested):

Varbandhan Textile Pvt. Ltd.
411, 4th Floor, Raghuveer Business Empire,
Aai Mata Road, Parvat Patiya, Opp. Unity Hospital,
Surat – 395010

When sending the parcel, please include

Exchange Process

Case 1 — Our Error (wrong, missing, or defective product)

  1. Share an unedited unboxing video within 24 hours of delivery.

  2. After verification, we will arrange pickup and dispatch a replacement via express courier.

Case 2 — Customer Preference (size or style change)

  1. Email us within 7 days of delivery with subject: "EXCHANGE REQUEST".

  2. The customer ships the product at their cost (or pays for pickup).

  3. Exchange will be initiated after a quality inspection and approval.

Inspection & Rejections

Exchanges are approved only if the product is:

  • Unused and unwashed;

  • With tags, labels and original packaging intact;

  • Not damaged, altered or worn.

Used, washed, or tampered items will be rejected and returned to the customer at the customer's cost.

Refunds / Store Credit

  • Varbandhan does not provide direct cash refunds in normal cases.

  • Approved exceptional returns will receive a Varbandhan Wallet Credit valid for 365 days. Wallet credits are non-transferable and cannot be converted to cash.

  • In exceptional circumstances where a refund is approved, refunds will be processed within 7–10 business days.

Contact for Exchanges & Returns

Please contact us only via the official email for exchange or return queries:

Note: Varbandhan is not responsible for lost or damaged parcels during return transit if the customer arranges the shipment. Please retain courier tracking and parcel images as proof.